Thank you for choosing products from AURALAMP CREATIONS LLC! To ensure your satisfaction with your shopping experience, we have established the following Refund and Return Policy. Please read these terms carefully to understand our conditions, procedures, and processing timelines for returns and exchanges.
- Return Conditions
We want you to be satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving the product. The following conditions apply to returns:
The product must be in an unused condition and remain in its original packaging, including all tags and accessories.
The product must not have been damaged or contaminated during transit.
Return requests must be submitted within 30 days of receiving the product. - Exchanges
If you wish to exchange a product, you may request an exchange when returning the original item. The product requested for exchange must meet the same return conditions listed above. Please specify the product you wish to exchange for when submitting your exchange request. - Return Process
If you decide to return or exchange a product, please follow these steps:
Contact Customer Service: Please contact our customer service team via the methods below, providing your order number and the reason for the return:
Email: [email protected]
Phone: +1 (351) 214-2613
Obtain Return Authorization: Our team will provide you with return authorization information and the return shipping address.
Return Address: 120 S PICKETT ST ALEXANDRIA VA 22304-3010
Prepare the Return Package: Please repackage the product securely to ensure safe transit. Include the return authorization information along with the product in the package.
Ship the Product: You may choose to use any reliable shipping carrier to return the product to our designated address. Please retain your shipping receipt or tracking information for your records. - Processing Time
Once we receive your returned item, we will process the return within 5–7 business days. Upon completion of processing, the corresponding refund will be issued back to your original method of payment. Please note that banks or payment processors may require additional time to complete the transfer of funds. - Shipping Costs
Return Shipping Fees: Generally, return shipping costs are the responsibility of the customer, unless the return is due to a shipping error on our part or a defect in the product. Exchange Shipping Costs: If an exchange is required due to quality issues or a shipping error, we will cover the associated shipping costs.
Thank you for choosing AURALAMP CREATIONS LLC; we look forward to providing you with high-quality service and support!
